Guest Services
 

Guest Services

Part-Time Guest Services Representative

Posted: Apr. 17th, 2019

Springfield Town Center is looking for a Part Time Guest Services Representative. Must be able to work weekends and some closing shifts (4-9:30PM) when necessary.

The Guest Service Representative will:

            • Be responsible for driving the sale of AMEX Gift Cards and enrollments in the shopping center reward program (PREIT Perks)
            • Act as a Brand and Service ambassador within the center to promote PREIT’s Services, Amenities and Events.
            • Assist Marketing team with events and marketing activities
            • Define, communicate, and maintain high standards of the guest experience at all times.
            • Provide a luxury lifestyle experience for all PREIT guests as they visit the shopping center.
            • Courteously and knowledgeably provide information and resources by proactively identifying guests’ needs and desires; answer questions about mall layout, events, retailers, hours of operations, dining options etc., provide directions. Actively seek out and assist guest within the center about mall layout, events, retailers, etc.
            • Walk mall during peak shopping hours to assist and interact with shoppers and retailers
            • Review walking area for possible hazards due to spills, debris, etc. for risk management
            • Keep current knowledge of mall layout and active/upcoming retailers and merchandise
            • Maintain the ambiance, style and cleanliness of the Guest Services Desk.
            • Attend to other administrative duties as assigned.

Please send resumes to: Laura.Feinschil@preit.com

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